Returns & Refund Policy

Returns & Refund Policy

Last Updated: August 2026

At BABYVIORA, we want you to feel confident when ordering from us. This Returns & Refund Policy explains when a return, refund, replacement, or cancellation may be available.

BABYVIORA is operated by BABYVIORA LLC, a limited liability company registered in Wyoming, United States.

1. Return Window

Eligible items may be returned within 30 days of delivery, unless otherwise stated on the product page or required by applicable consumer law.

To be eligible for a return, the item should be unused, unworn, and returned in substantially the same condition in which it was received, including original packaging where reasonably possible.

2. How to Request a Return

To request a return, please contact our Customer Care Team at:

care@babyviora.com

Please include:

* Your full name
* Order number
* Email address used for the order
* Reason for the return
* Photos or video if the item arrived damaged, defective, or incorrect

Please do not send a product back before receiving return instructions from our team.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible after delivery.

We may ask for photographs or video evidence so we can review the issue and determine the appropriate resolution.

Depending on the circumstances, the resolution may include a replacement, partial refund, full refund, or other appropriate remedy.

4. Non-Returnable Items

We may be unable to accept returns for:

* Items that have been used, altered, damaged after delivery, or returned in an unsanitary condition
* Items missing substantial parts or accessories
* Items returned outside the applicable return window
* Items specifically marked as final sale, where permitted by law
* Gift cards or other non-returnable items where applicable

This does not affect any rights you may have under applicable consumer protection laws.

5. Return Shipping

If a return is requested because the customer changed their mind, ordered the wrong item, or provided incorrect information, the customer may be responsible for return shipping costs unless otherwise required by law.

If the item is confirmed to be damaged, defective, or incorrect due to an error on our part, BABYVIORA LLC will determine the appropriate return or replacement process and may cover reasonable return shipping costs where applicable.

6. Refunds

Once an approved return has been received and reviewed, we will notify you of the outcome.

If approved, the refund will generally be issued to the original payment method.

Please allow additional time for your bank, card issuer, PayPal, or payment provider to process and display the refund after it has been issued.

Original shipping charges may be non-refundable unless the return results from an error by BABYVIORA LLC or applicable law requires otherwise.

7. Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible at care@babyviora.com.

We will make reasonable efforts to assist, but once an order has entered processing, fulfillment, or shipment, cancellation or modification may no longer be possible.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply if the parcel must be resent.

Please contact us immediately if you notice an error in your shipping information.

9. Lost or Missing Packages

If tracking shows unusual delays, or if your package appears to be lost, please contact us at care@babyviora.com.

We may ask you to confirm the shipping address and assist with a carrier or logistics investigation before determining the appropriate resolution.

10. Refused or Unclaimed Deliveries

Orders that are refused, unclaimed, or returned because the customer did not complete required delivery or customs procedures may be subject to return shipping, customs, or carrier fees where permitted by law.

Any eligible refund may be adjusted to account for such costs.

11. Exchanges

Direct exchanges may not always be available.

Where appropriate, we may ask you to return the eligible item and place a new order after the return has been approved.

12. Consumer Rights

Nothing in this policy is intended to limit any mandatory rights or remedies available to you under applicable consumer protection laws.

13. Contact Us

For return, refund, replacement, or cancellation questions, please contact:

BABYVIORA LLC
Wyoming, United States
care@babyviora.com

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